In order to ensure quality of services and compliance, the Team will use an established set of standards and processes with which all team members agree to conform. The principles of these two important elements are established first in the subcontracting agreements, and, finally, in the QC Plan. Our standard TO management processes and risk mitigation strategies will be used to measure subcontractor performance. In addition, Banner will survey the team members on a semi-annual basis to determine the team’s performance and to invite recommendations to improve the in-place organizational structure and management processes. This will be supported by our in-place Service Level Agreement (SLA).